Support
How can we help?
Last updated: 6 June 2026
Most questions are answered below. For anything else, email us directly.
Getting started
Do I need an account to use Bullio?
No. Bullio requires no account in v1.0. Your portfolio is stored on your device.
Which metals does Bullio track?
Gold, silver, platinum, and palladium. Physical holdings only — no ETFs, no mining stocks.
Which currencies are supported?
AUD (default), USD, EUR, GBP, NZD, and CAD.
Pricing and tracking
How often do spot prices update?
Free tier: prices refresh every 15 minutes, with manual refresh available. Premium: approximately every 1 minute.
Where do spot prices come from?
Bullio fetches prices from Metals.Dev, cached on our backend in Sydney. The backend serves all four metals across six currencies. Your app requests prices using only your currency preference — no portfolio data is sent.
Are the prices accurate?
Prices are sourced from Metals.Dev and reflect market spot rates with a short delay. They are for informational and tracking purposes only, not for trading decisions.
Data and privacy
Where is my portfolio data stored?
On your device, in a local SQLite database. Bullio's servers never receive your holdings, transactions, or portfolio values.
What does Bullio's server actually receive?
When you request a price update: your preferred currency and the metals you're tracking. When you purchase premium: an anonymous device identifier and your App Store or Play Store purchase receipt. That is all.
Can I back up my data?
Yes. Settings → Backup exports a SQLite file to iCloud Drive (iOS) or Google Drive (Android). The file is written directly by your device — Bullio's servers are not involved. Note: backup files are not currently encrypted.
What happens to my data if I delete the app?
The local database is deleted with the app. If you made a backup, that file remains in your iCloud Drive or Google Drive. Export a CSV first if you want a portable copy.
Can I export my data?
Yes. Settings → Export → CSV. This is always free, on every version, forever.
Premium and payments
What does Premium include?
~1-minute price refresh, price alerts, and (in future versions) AU CGT reports, cross-device sync, multiple portfolios, and advanced charts.
What is the Founders' Lifetime plan?
A one-time purchase of $79 AUD that includes everything in Premium, now and permanently, including all future premium features. Available to the first 250 purchasers only. After that it closes forever.
What happens to my data if I cancel Premium?
Your holdings, transactions, and history are fully preserved. Premium features become inaccessible until you resubscribe, but nothing is deleted.
How do I manage or cancel my subscription?
Through your App Store or Google Play account settings. Bullio does not process payments directly.
Technical
Does Bullio work offline?
Yes, fully. The app reads and writes your local database without any network connection. Prices will show the last cached value until network is available.
What iOS and Android versions are supported?
Minimum supported versions will be published here before launch.